NCAA Fines Qatar Airways N5m for Passenger Rights Violations

The Nigeria Civil Aviation Authority (NCAA) has fined QatarAirways N5 million for consumer protection-related infractions. On September 19, the NCAA accused Qatar Airways of violatingconsumer protection regulations and treating Nigerian passengers with contempt. The authority warned that stiff sanctions would be imposedon the airline and others who continue to disregard aviation laws. In a post on X on Wednesday, Michael Achimugu, director ofpublic affairs and consumers protection, said the penalty brings the number ofairlines sanctioned in 2025 to seven. “Glad to announce that, today, the NCAA has sanctioned@qatarairways to the tune of five million naira being penalty for consumerprotection-related infractions,” Achimugu said. “In addition, the letters of investigation (LOI) written tothe airline over other cases may lead to further sanctions if not treatedsatisfactorily. “As always, the NCAA is committed to protecting the rightsof all stakeholders. “For the records, the sanction on @qatarairways brings to 7,the number of airlines sanctioned in 2025 for consumer protection-relatedinfractions.” He said the list of airlines penalised by the NCAA nowincludes Air Peace, Arik, Aero Contractors, Ethiopian Airlines, Royal AirMaroc, Kenya Airways, and Qatar Airways. On December 28, 2024, the aviation authority said itsanctioned Air Peace and Ethiopian Airlines, Arik Air, Aero Contractors, andRoyal Air Maroc for violating Part 19 of the NCAA Regulations of 2023. The NCAA said the violations include failure to refundpassengers within the stipulated time frame, non-responsiveness to authority’sdirectives, incidents of missing and manhandled luggage, short-landed baggage,and issues relating to flight delays and cancellations.j

Read More