Countries: Moldova, Ukraine Source: REACH Initiative Please refer to the attached file. Key Messages • Aid is generally perceived as relevant, particularly among beneficiaries, showing alignment with priority needs. However, qualitative findings indicate that relevance varies by assistance type and timing, with cash assistance and voucher support seen as more effective due to their flexibility, while reductions in coverage and consistency limited overall effectiveness. • While understanding of targeting criteria is high, perceptions of fairness were divided, particularly among non-beneficiaries, who report lower trust in how assistance is allocated. Findings suggest this is driven less by the criteria themselves and more by their inconsistent application and limited transparency in how decisions are made and communicated. • Respondents reported limited involvement in decisions about the assistance they receive, indicating weak participation across programmes. Qualitative findings show that participation is often informal or limited to information sharing. • While awareness of complaint and feedback mechanisms (CFMs) is relatively high, most respondents had not used them in the year prior to data collection, indicating low engagement. Qualitative findings point to limited trust in responsiveness and unclear feedback loops. • About half of respondents reported facing integration challenges, most commonly related to financial constraints. Qualitative findings show that challenges are not only financial, but also include administrative barriers and difficulties accessing services and information, with many respondents relying on their own coping strategies, raising concerns about long-term sustainability.
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