Dropped calls, slow data: How subscribers can complain and claim compensation

The Nigerian Communications Commission (NCC) has directed telecom operators to begin compensating Nigerians for poor network services, marking a major shift in consumer protection in the country’s fast-growing telecom sector. Nigeria’s telecom industry now serves about 185 million active subscriptions as of February 2026, up from 169.3 million a year earlier. MTN Nigeria leads the

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