Cross-border commercial shippers have expressed concerns regarding the reliability of the Canada Border Services Agency's (CBSA) information technology systems, citing ongoing outages and technical glitches that have resulted in significant delays and financial repercussions. This situation has led to a decline in confidence among shippers in the agency's ability to efficiently pre-clear goods entering Canada. The current challenges represent the second major incident involving CBSA's technical infrastructure in recent months, raising questions about the adequacy of the agency's aging IT systems.
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