Generative artificial intelligence (AI) has the potential to serve as a powerful business knowledge service, saving employees considerable time. However, concerns about AI accuracy and its handling of sensitive information are growing. A 2025 KPMG survey found that only 46% of company workers trust AI, a figure that is declining, with 56% reporting they are making more mistakes due to AI. Despite these doubts, a South African payroll platform has successfully used AI to provide detailed and contextual information to customer employees and payroll teams, demonstrating the technology's benefits in specific applications.
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