A paper manufacturer got more out of its AI sensors with a simple administrative fix

Business Insider | 01-09-2026 04:51pm |

The article discusses how Domtar, a paper manufacturer, improved its use of AI sensors to prevent machine failures and reduce downtime. When Matthew McLaughlin started as a reliability engineer at Domtar, he faced a huge task of analyzing sensor data to fix a failed motor, which would have taken him 32 weeks. To tackle this, McLaughlin decided to collaborate more closely with the company that provided the sensors, Waites Sensor Technologies. They began having weekly meetings where they shared more data and insights, which helped them make better use of the AI technology. This teamwork allowed them to notice significant improvements in just three months. The AI sensors monitor machine vibrations to predict potential failures, and with better data management, Domtar was able to fine-tune maintenance practices. This included optimizing lubricant use to save energy and costs. McLaughlin noted that the system was worth the investment because it saved over 1,500 hours of unexpected downtime. Additionally, McLaughlin kept the staff informed with daily reports, building trust in the system. Now, Domtar uses 748 sensors to monitor equipment, which helps them prevent breakdowns and make informed decisions about maintenance and repairs. Overall, the collaboration and better data use led to more efficient operations and cost savings for the company.

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