Shopify's Chief Operating Officer, Jess Hertz, has stated that her ideal employee in the AI era is 'X-shaped,' meaning they possess multiple spikes of expertise rather than depth in a single area. She explained that this contrasts with the traditional 'T-shaped' employee model, which emphasizes broad skills with deep knowledge in one domain. Hertz made these remarks on the 'Rapid Response' podcast, noting that AI is reshaping workforce expectations. Shopify has previously mandated the use of AI and will incorporate it into performance evaluations.
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