The Customer Experience Management (CEM) Africa 2026 conference concluded successfully at the Century City Conference Centre after three days of active participation from Africa's customer experience community. The 14th edition of the event attracted 970 attendees from over 260 companies across 20 countries, including senior CX, customer service, marketing, digital, technology, and transformation leaders, as well as solution providers and industry partners. The event recorded a Net Promoter Score of 69, indicating strong delegate satisfaction and underscoring the platform's relevance. Over the course of the conference, attendees engaged in 43 workshop and breakout sessions and 10 main stage content sessions, with feedback consistently praising the quality and practical value of the content. Key topics addressed included AI adoption, trust, customer intelligence, employee experience, digital transformation, customer journeys, and the increasing need to demonstrate measurable business impact.
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