Eight months after a THISDAY newspaper investigation exposed a monopoly in the payment system at Lagos public health facilities, the situation remains unchanged. The investigation, titled 'How Single-provider Payment System Deepens Healthcare Barriers, Endangers Lives,' detailed how patients have faced delayed or denied treatment, missed appointments, and exploitation due to a sole payment provider. The provider routes transactions primarily through one bank, causing lockouts when the system experiences downtime. Patients continue to struggle at payment points, where decisions about their access to treatment are made.
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