Why listening is the most underrated communication skill, by Ruth Oji

Ruth Oji argues that listening is often underrated as a communication skill, despite being widely discussed in leadership and communication training. She notes that common advice such as making eye contact and paraphrasing is insufficient because it treats listening merely as information reception. Oji shares an anecdote about a colleague who agreed to take on an additional project but whose hesitation and flat tone revealed reluctance. The colleague later expressed frustration about being overcommitted, highlighting the gap between what was said and what was truly meant.

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