Etiquette experts say that saying "no" is a professional skill that helps maintain high-quality work and prevents burnout. When given a new task while already at capacity, individuals should avoid saying "yes" just because they are asked. Instead, they can tell their manager they would be happy to take on the additional project but would need to deprioritize something else to do it well. Asking the manager what to prioritize provides context and communicates the current workload.
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