Karl Hala: Hospitality Is About People, Not Building

Karl Hala, Group General Manager of Continental Hotels, has stated that hospitality is about people, not buildings. He made this remark at the AeroWest Summit 2026 in Lagos, which brought together aviation and tourism practitioners. In his presentation, Hala emphasized that improving hotel performance requires considering factors beyond the hotel itself, such as the airport, airlines, convention market, and people's skills. He shared these insights during the summit aimed at building tourism capacity.

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