The Nigerian Civil Aviation Authority (NCAA) has fined RwandAir ₦15 million for failing to resolve a passenger's complaint about damaged baggage within the timeframe set by aviation regulations. The NCAA's Director of Public Affairs and Consumer Protection, Michael Achimugu, announced the sanction in a post on X on Friday, September 11. According to Achimugu, the airline violated consumer protection requirements in handling the complaint. In addition to the fine, the NCAA directed RwandAir to replace the damaged bag and pay $170 as first-need compensation under Part 19 of the NCAA Regulations 2023.
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