Ruth Oji recounts a colleague's experience with an AI-generated email that was grammatically correct and professionally toned but lacked a sense of the relationship with a long-time client. The article notes that AI writing tools are becoming ubiquitous in professional life, used for drafting emails, presentations, reports and refining prose. While these tools are capable of polishing text and adjusting tone, their usefulness reveals important limitations in human communication. The piece explores what AI is teaching about the necessary elements of effective communication.
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