Don't call, do text: Gen Z has a lot of feelings about phone etiquette

Younger generations, particularly those raised with smartphones, are avoiding phone calls in favor of text messages, emails, direct messages, and voice notes. The shift has made spontaneous phone calls less common and often seen as rude or a sign of emergency. However, etiquette experts note that calls can still foster real-time connection and clarity. The article explores how and when phone calls became less favored among younger people.

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