5 BI staffers who put AI agents to work share what worked and what went wrong

Business Insider | 27-09-2026 02:02pm |

Five Business Insider staffers across the newsroom's global offices tested personal AI agents from Meta and Instinct over the past week. Their use cases included reserving library books, collecting K-pop merchandise, and reminding an editor to call his mother. Editor-in-chief Jamie Heller used Muse to identify an unclear credit card charge after ChatGPT could not figure it out. The staffers shared what worked and what did not in their experiences with the AI agents.

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