Arik Air passenger laments multiple-counter baggage payment process

Dr Joe Abah has criticised the check-in and excess baggage payment process at Arik Air, describing the procedure at Murtala Muhammed Airport Terminal 1, Lagos, as cumbersome. Abah shared his experience on X after visiting the airline's counter, stating that passengers with excess luggage had to move between different counters several times before completing the process and obtaining boarding passes. He explained that the process began with luggage weighing, after which a document indicating excess baggage was issued. Travellers were then directed to the check-in counter, where another document was issued and they were instructed to return to the weighing counter.

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