Flight delays and cancellations in Nigeria often provoke strong reactions from passengers, who may become restive or violent when such incidents occur. Airlines, fearing these reactions, are sometimes reluctant to update passengers about flight service changes. The article notes that passenger frustration stems from missed appointments, undelivered consignments, and missed meetings, and that travellers have become skeptical of Nigerian airlines over the years. The writer suggests that the regulatory authority and airlines should embark on sensitisation efforts.
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