First City Monument Bank (FCMB) has introduced digital banking enhancements and customer engagement initiatives aimed at improving customer experience. Ahead of Customer Service Week 2026, the bank highlighted expanded authentication options through its Temi chatbot and the integration of transaction e-tokens into customer receipts, allowing customers to access transaction verification details without relying solely on SMS delivery. According to the KPMG 2025 Nigeria Banking Industry Customer Experience Survey, FCMB's Mobile App ranked first in mobile banking and USSD experience categories. The bank also ranked first in contact center experience.
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